EEMS – PaperCut MF ‘Best Solution Sell’ award

award-EEMSThis month provide a great opportunity for EEMS to attend the first annual PaperCut ASC conference, hosted from PaperCut’s very impressive offices in Hawthorn. Despite the fact we didn’t get an exciting holiday out of the event (our offices are separated by a 20 minute drive on a good day), it was invaluable for our representatives to meet the international ASCs and get a detailed insight from PaperCut as to where they feel the future of our industry is heading.

The highlight of this week was quite easily the ASC Award night hosted at the top of the Eureka Skytower. This is by far the best vantage point of Melbourne, and a certifiable miracle the Melbourne sky stayed clear for the evening to show off the city and added to the occasion with a spectacular full moon.

EEMS, represented by Tony and Damien, were more than happy to accept an award for Best Solution Sales Approach. This award recognized the ability for EEMS to tailor a solution for their clients, integrating PaperCut into sites in harmony with existing solutions. We have long prided ourselves on this approach to our customers, and the recognition was wonderful to receive.

Kent (PaperCut), Matt (PaperCut), Damien (EEMS), Tony (EEMS) and Chris (PaperCut) at the ASC Awards.

Kent (PaperCut), Matt (PaperCut), Damien (EEMS), Tony (EEMS) and Chris (PaperCut) at the ASC Awards.

The Alliance – ‘Better together’

TheAlliance_being-togther

EEMS is proud and excited to announce our alliance with Copy Monitoring. Together, we now represent PaperCut as joined Authorised Solution Centres.

This means we are able to increase our sales and support resources across Asia/Pacific. Manufacturers and VARs can get in touch with the Alliance as if it were a single company, as both EEMS and Copy Monitoring will coordinate activities in given territories to address sales enquiries, pre-sales requests, presentations, installations and support tickets.

The idea is simple; we are better together.

EEMS Support – solving problems.

Every now and then we get a request for help via support that can’t be solved with the standard features of a product, and we need to look elsewhere for a solution.

Recently, we were presented with a need from one of our clients who wanted to be alerted when any user within the system was credited with a value exceeding a threshold. i.e. they wanted an administratoremail_alert to be emailed if (as an example) $100 was credited to a student user.

While the features of the products we promote cover most use cases, this particular need isn’t currently provided in the solution this customer uses. While adding it in future releases is certainly possible, in this case there is a need for urgency.

Knowing the database schema very well, and having a level of proficiency in Microsoft SQL Server amongst our staff, we were able to demonstrate quickly a solution using a trigger deployed on the database set to fire after a transaction is written to the database. If the given transaction met the requirement (exceeded the allowed limit), we called an existing stored procedure to send an email to the nominated recipient.

This is a great example of how knowing the product, understanding the supporting systems and a little bit of creativity can deliver the right outcome for the client. We enjoy the challenge of thinking outside the square, so be sure to contact support if there’s a particular problem you feel we can help solve.

PaperCut User Web Tools rebrand/customisation

A less frequently used option with PaperCut is the ability for a site to rework the PaperCut User Web Tools to better reflect the styling of the organisation.

EEMS have just completed one of these rebranding jobs for RMIT, changing the colour scheme and logos to match the approved colour choices and design requirements of the University. This included

  • The use of the RMIT logo including appropriate spacing around the logo to meet specification.
  • Changing the header, navigation and footer colour schemes.
  • Applying the sites choice of font.
  • In some cases reworking the lettering case on menu items.

This is achieved through custom applying css and jQuery elements on the PaperCut Application Server.

Tweaks like these can enhance the end user experience where the site feels more like home.

Any of our customers that are interested in a rebranding job are welcome to contact our support to discuss in more detail.

rebrand

An example of a simple rebanding using EEMS’ logo and colour scheme.

New eems.com.au website host!

Faster page loads. Faster software downloads.

Admittedly, it had been far too long since we had reviewed the infrastructure that was supporting our business functions, and some of the services we use were starting to show their age. Most notably, our website was exhibiting slow page load times and the download speeds for software we make available to our clients required a certain level of patience.

Our first of a few changes then has been to move our website to a new hosted platform. Naturally this is an environment that’s built with web hosting in mind, and website data isn’t battling for bandwidth with other services we use. The good news for our customers is the improvement in usability of the site, increased reliability/availability and much, MUCH speedier software downloads.

Special Offers – Updated

Due to the positive feedback from our last round of special offers, EEMS are happy to offer its PaperCut client base a new round of special offers. Implementation of these recommended features of PaperCut are once again at a fixed and attractive rate to encourage the uptake  of some of our favourite PaperCut features.

Print Archiving

In simple terms, PaperCut Print Archiving allows for a complete copy of the printed document to be stored in the PaperCut solution, able to be retrieved and reviewed by those with rights to do so in the PaperCut solution. PaperCut’s log of print jobs presented via the Web UI can be enhanced then from a list of users, document names etc. to a clickable list of thumbnails representing the print jobs themselves.

(source: PaperCut Software International Pty Ltd)

Google Cloud Print

A more recent addition to the list of impressive PaperCut features, PaperCut’s integration with Google Cloud Print is helping solve the disconnect between users of Chrome Books, Android devices, Chrome Browsers etc and traditional printing infrastructure. The PaperCut Application Server acts as an intermediary between the Google Cloud Print service and the PaperCut controlled printing environment. Once configured, jobs from these mobile devices can be printed using the user’s Google account, marshaled into the organization’s printing network via the PaperCut solution, and subjected to the printing rules of the organization appropriate for the domain user that owns these jobs.

Email to Print

Email to Print  is yet another way PaperCut can help an organization solve the mobile device printing problem, allowing users to email jobs from their devices into the printing solution under the control of PaperCut. Whilst PaperCut already provides a number of solutions for mobile print, no one solution will ever meet the needs of all clients. Email is certainly a well accepted technology, and email clients are present on most devices nowadays. Allowing users to simply email a document to an email address that represents a print can offer a simple and effective solution to users.

Our previous specials are still on offer, so please feel free to contact us if you feel these features may benefit your organization.

EEMS extends PaperCut MF into RMIT libraries

RMIT City Campus (Source: RMIT University)

To reflect the successful implementation of PaperCut MF into RMIT University, EEMS is completing the process of integrating the RMIT Libraries into the PaperCut MF solution, to provide a whole of site solution to the University.

Our original scope of implementation was to provide cost recovery and accountability of copy and print services throughout the University, with the Libraries to continue running their own incumbent solution for Students. Over a number of months, the project group completed a process to, site by site, replace the MFD fleet with a consistent make of device and deliver PaperCut MF as the complimentary solution for print and copy control. This included;

  • Implementing PaperCut MF into a clustered environment designed by RMIT to improve reliability of printing services.
  • Decommission a number of incumbent solutions for print control within individual schools into a single, consolidated balance and centrally managed service.
  • Provide new and essential services such as Find Me Printing and Secure Print Release.
  • Integrate RMIT’s contactless card technology into the solution as the login method of choice at the MFD fleet.

The success of the project, stability of the system and ease of administration has resulted in the solution now being extended into the RMIT Libraries, replacing the long-term incumbent solution. This will provide;

  • Cash reload facilities into PaperCut MF via EEMS Kiosks installed into the Libraries (accepting note, coin and EFTPOS).
  • A single, consolidated balance for Students to be used on any device within the university controlled by PaperCut MF.
  • Innovative online top-up methods for those wishing to not use cash to revalue their print and copy accounts.

We take this as a real vote of confidence  in the solution we have designed for RMIT, and the quality of product in PaperCut MF. We are exceptionally proud to be continuing our strong relationship with RMIT University.

Opera in the Market

EEMS is pleased to announce it will be sponsoring St Vincent’s Hospital‘s fundraiser, Opera in the Market.

“For one memorable night, the historic Queen Victoria Market will be transformed into a theatre like no other – the famous fruit & veg stalls will make way for front stalls as Opera in the Market takes centre stage.  You’ll enjoy all the drama and spectacle of some of the world’s favourite operas as you sample fine wines, and wonderful food from a selection of Melbourne’s top mobile eateries, which will be available to purchase preconcert and during interval. 

Come and indulge your passions with soprano Anna Voshege winner of the 2013 Opera Scholar of the Year, international bass-baritone Teddy Tahu Rhodes and special guest, acclaimed trumpeterJames Morrison

Joining them will be Alpha SinfoniaOpera Scholars Australia and a spectacular 100-voice choirconducted by popular ABC presenter Guy Noble

This Australian Music Events celebration will take place on Monday 24 February 2014 and proceeds support Opera Scholars Australia and St Vincent’s Hospital.”

Why not get along an sponsor this great cause too.

EEMS wins North Coast Institute with PaperCut MF

EEMS are excited to announce we have been awarded the tender to provide North Coast Institute of TAFE (NCI) with PaperCut MF as their cost recovery platform of choice.

NCI boasts 17 campus’ along the New South Wales coastline, providing on and off campus courses in Business, Manufacturing and Engineering, Information Technology, Sustainability and Retail and Logistics to name a few.

EEMS’ winning bid was centralised around PaperCut MF. EEMS were successfully able to demonstrate an extensive knowledge of the product (all our techs are PaperCut Certified Professionals after all!) and how PaperCut’s extensive feature set could be used to solve the business needs of NCI. Some of these business needs were common to all higher education sites (charging Students for prints, cash reload etc) and are readily solved out of the box. However, some were quite specific to NCI and called on EEMS’ ability to customise a solution, such as developing the integration into the Institute’s finance package as well as designing a highly available solution using technology available to NCI.

Keep an eye on our blog section for progress updates! Our technicians are looking forward to tanning on the job.

PaperCut integration with Infinitylaw

EEMS are very pleased to announce we have added Infinitylaw to the list of Practice Management Systems we have successfully completed an integration with.

For our professional sites, this integration ensures that PaperCut is updated daily with the list of matters valid in Infinitylaw. This allows Staff to charge their copy, print, fax and scan transactions easily by searching on client/matter codes or text based descriptions of the client name or matter description. Matters no longer valid in Infinitylaw can optionally be deleted from PaperCut or disabled from use (depending on your preference).

In addition to this, the integration will export the transactions from PaperCut on an agreed schedule (daily, weekly, monthly etc) ready for import into Infinitylaw using their defined import file format.

Please feel free to contact us to discuss a PaperCut solution integrated into your Infinitylaw instance.

Keywords:•PaperCut •Infinitylaw •Practice Management •Disbursement recovery •Integration