EEMS – PaperCut MF ‘Best Solution Sell’ award

award-EEMSThis month provide a great opportunity for EEMS to attend the first annual PaperCut ASC conference, hosted from PaperCut’s very impressive offices in Hawthorn. Despite the fact we didn’t get an exciting holiday out of the event (our offices are separated by a 20 minute drive on a good day), it was invaluable for our representatives to meet the international ASCs and get a detailed insight from PaperCut as to where they feel the future of our industry is heading.

The highlight of this week was quite easily the ASC Award night hosted at the top of the Eureka Skytower. This is by far the best vantage point of Melbourne, and a certifiable miracle the Melbourne sky stayed clear for the evening to show off the city and added to the occasion with a spectacular full moon.

EEMS, represented by Tony and Damien, were more than happy to accept an award for Best Solution Sales Approach. This award recognized the ability for EEMS to tailor a solution for their clients, integrating PaperCut into sites in harmony with existing solutions. We have long prided ourselves on this approach to our customers, and the recognition was wonderful to receive.

Kent (PaperCut), Matt (PaperCut), Damien (EEMS), Tony (EEMS) and Chris (PaperCut) at the ASC Awards.

Kent (PaperCut), Matt (PaperCut), Damien (EEMS), Tony (EEMS) and Chris (PaperCut) at the ASC Awards.

The Alliance – ‘Better together’

TheAlliance_being-togther

EEMS is proud and excited to announce our alliance with Copy Monitoring. Together, we now represent PaperCut as joined Authorised Solution Centres.

This means we are able to increase our sales and support resources across Asia/Pacific. Manufacturers and VARs can get in touch with the Alliance as if it were a single company, as both EEMS and Copy Monitoring will coordinate activities in given territories to address sales enquiries, pre-sales requests, presentations, installations and support tickets.

The idea is simple; we are better together.

New eems.com.au website host!

Faster page loads. Faster software downloads.

Admittedly, it had been far too long since we had reviewed the infrastructure that was supporting our business functions, and some of the services we use were starting to show their age. Most notably, our website was exhibiting slow page load times and the download speeds for software we make available to our clients required a certain level of patience.

Our first of a few changes then has been to move our website to a new hosted platform. Naturally this is an environment that’s built with web hosting in mind, and website data isn’t battling for bandwidth with other services we use. The good news for our customers is the improvement in usability of the site, increased reliability/availability and much, MUCH speedier software downloads.

Special Offers – Updated

Due to the positive feedback from our last round of special offers, EEMS are happy to offer its PaperCut client base a new round of special offers. Implementation of these recommended features of PaperCut are once again at a fixed and attractive rate to encourage the uptake  of some of our favourite PaperCut features.

Print Archiving

In simple terms, PaperCut Print Archiving allows for a complete copy of the printed document to be stored in the PaperCut solution, able to be retrieved and reviewed by those with rights to do so in the PaperCut solution. PaperCut’s log of print jobs presented via the Web UI can be enhanced then from a list of users, document names etc. to a clickable list of thumbnails representing the print jobs themselves.

(source: PaperCut Software International Pty Ltd)

Google Cloud Print

A more recent addition to the list of impressive PaperCut features, PaperCut’s integration with Google Cloud Print is helping solve the disconnect between users of Chrome Books, Android devices, Chrome Browsers etc and traditional printing infrastructure. The PaperCut Application Server acts as an intermediary between the Google Cloud Print service and the PaperCut controlled printing environment. Once configured, jobs from these mobile devices can be printed using the user’s Google account, marshaled into the organization’s printing network via the PaperCut solution, and subjected to the printing rules of the organization appropriate for the domain user that owns these jobs.

Email to Print

Email to Print  is yet another way PaperCut can help an organization solve the mobile device printing problem, allowing users to email jobs from their devices into the printing solution under the control of PaperCut. Whilst PaperCut already provides a number of solutions for mobile print, no one solution will ever meet the needs of all clients. Email is certainly a well accepted technology, and email clients are present on most devices nowadays. Allowing users to simply email a document to an email address that represents a print can offer a simple and effective solution to users.

Our previous specials are still on offer, so please feel free to contact us if you feel these features may benefit your organization.

EEMS extends PaperCut MF into RMIT libraries

RMIT City Campus (Source: RMIT University)

To reflect the successful implementation of PaperCut MF into RMIT University, EEMS is completing the process of integrating the RMIT Libraries into the PaperCut MF solution, to provide a whole of site solution to the University.

Our original scope of implementation was to provide cost recovery and accountability of copy and print services throughout the University, with the Libraries to continue running their own incumbent solution for Students. Over a number of months, the project group completed a process to, site by site, replace the MFD fleet with a consistent make of device and deliver PaperCut MF as the complimentary solution for print and copy control. This included;

  • Implementing PaperCut MF into a clustered environment designed by RMIT to improve reliability of printing services.
  • Decommission a number of incumbent solutions for print control within individual schools into a single, consolidated balance and centrally managed service.
  • Provide new and essential services such as Find Me Printing and Secure Print Release.
  • Integrate RMIT’s contactless card technology into the solution as the login method of choice at the MFD fleet.

The success of the project, stability of the system and ease of administration has resulted in the solution now being extended into the RMIT Libraries, replacing the long-term incumbent solution. This will provide;

  • Cash reload facilities into PaperCut MF via EEMS Kiosks installed into the Libraries (accepting note, coin and EFTPOS).
  • A single, consolidated balance for Students to be used on any device within the university controlled by PaperCut MF.
  • Innovative online top-up methods for those wishing to not use cash to revalue their print and copy accounts.

We take this as a real vote of confidence  in the solution we have designed for RMIT, and the quality of product in PaperCut MF. We are exceptionally proud to be continuing our strong relationship with RMIT University.

Opera in the Market

EEMS is pleased to announce it will be sponsoring St Vincent’s Hospital‘s fundraiser, Opera in the Market.

“For one memorable night, the historic Queen Victoria Market will be transformed into a theatre like no other – the famous fruit & veg stalls will make way for front stalls as Opera in the Market takes centre stage.  You’ll enjoy all the drama and spectacle of some of the world’s favourite operas as you sample fine wines, and wonderful food from a selection of Melbourne’s top mobile eateries, which will be available to purchase preconcert and during interval. 

Come and indulge your passions with soprano Anna Voshege winner of the 2013 Opera Scholar of the Year, international bass-baritone Teddy Tahu Rhodes and special guest, acclaimed trumpeterJames Morrison

Joining them will be Alpha SinfoniaOpera Scholars Australia and a spectacular 100-voice choirconducted by popular ABC presenter Guy Noble

This Australian Music Events celebration will take place on Monday 24 February 2014 and proceeds support Opera Scholars Australia and St Vincent’s Hospital.”

Why not get along an sponsor this great cause too.

EEMS wins North Coast Institute with PaperCut MF

EEMS are excited to announce we have been awarded the tender to provide North Coast Institute of TAFE (NCI) with PaperCut MF as their cost recovery platform of choice.

NCI boasts 17 campus’ along the New South Wales coastline, providing on and off campus courses in Business, Manufacturing and Engineering, Information Technology, Sustainability and Retail and Logistics to name a few.

EEMS’ winning bid was centralised around PaperCut MF. EEMS were successfully able to demonstrate an extensive knowledge of the product (all our techs are PaperCut Certified Professionals after all!) and how PaperCut’s extensive feature set could be used to solve the business needs of NCI. Some of these business needs were common to all higher education sites (charging Students for prints, cash reload etc) and are readily solved out of the box. However, some were quite specific to NCI and called on EEMS’ ability to customise a solution, such as developing the integration into the Institute’s finance package as well as designing a highly available solution using technology available to NCI.

Keep an eye on our blog section for progress updates! Our technicians are looking forward to tanning on the job.

PaperCut integration with Infinitylaw

EEMS are very pleased to announce we have added Infinitylaw to the list of Practice Management Systems we have successfully completed an integration with.

For our professional sites, this integration ensures that PaperCut is updated daily with the list of matters valid in Infinitylaw. This allows Staff to charge their copy, print, fax and scan transactions easily by searching on client/matter codes or text based descriptions of the client name or matter description. Matters no longer valid in Infinitylaw can optionally be deleted from PaperCut or disabled from use (depending on your preference).

In addition to this, the integration will export the transactions from PaperCut on an agreed schedule (daily, weekly, monthly etc) ready for import into Infinitylaw using their defined import file format.

Please feel free to contact us to discuss a PaperCut solution integrated into your Infinitylaw instance.

Keywords:•PaperCut •Infinitylaw •Practice Management •Disbursement recovery •Integration

PaperCut integration with LawMaster

EEMS are happy to announce that we have completed an integration of PaperCut MF into LawMaster. LawMaster is a well established legal and practice management software solution for law firms and conveyancers in Australia.

The integration meets the ideal requirements of a ‘two way’ data exchange.

Import of matter codes

LawMaster provides an export on a daily basis of the definitive list of all current client and matter data. This ensures that the list of matters presented to the users when printing, copying, scanning or faxing will be maintained in PaperCut without any additional administration tasks. New matters and clients in LawMaster will appear in PaperCut. Matters no longer in the export from LawMaster will be deleted/disabled in PaperCut

The integration also allows for Shared Accounts to be managed in PaperCut where need be, and protected from being purged as part of the process. This is helpful to create ‘office’ style accounts for transactions that can’t be charged to clients (i.e. memos, research, footy tips etc).

Export of disbursements

Overnight, PaperCut MF transactions will be exported using the LawMaster defined formats and made available to LawMaster for import. The integration supports;

  • Single or multiple file export
    • Single file export for basic charging against matter codes
    • Multiple file export for defining specific copy, fax, scan, print charges against a matter code
  • Summary or detail exports

Testing of the process was completed in conjunction with LawMaster support and meets the documented formats for disbursement imports.

Please contact us and discuss how PaperCut MF can be used within your LawMaster site.

Keywords:•PaperCut •LawMaster •Practice Management •Disbursement recovery •Integration

Special Offers

For our PaperCut customers this month, EEMS is offering a few monthly specials at a flat rate to leverage off some repeatable work we have developed and can deliver to our clients at an attractive rate.

Print policy scripting

EEMS have a script ‘ready to go’ for clients that have interest in implementing a basic print policy that encourages the least costly set of features on any printer. i.e. the majority of implementations of this script set (for all users, or groups of users) A4, single colour, duplex printing as the most cost effective set of print attributes. Should a user that is subjected to the script step outside of these parameters, a popup appears that asks them to reconsider this job based on their chosen features.

Find me printing / secure document release

Customers of EEMS that have terminals or copy control through embedded solutions that don’t currently make use of either of these features can take advantage of a flat rate from EEMS to have this configuration completed. The savings that can be offered to an organization from this simple change are profound. No more unwanted prints. No more abducted jobs. No more accidental reprints. A simple change in user behavior yields significant results.

Installation of BYOD printing solutions

Education sites especially may benefit from a flat rate implementation cost of either (or both) solutions for BYODs (Bring Your Own Devices), though the offer is available for any EEMS clients wishing to extend their current solution to support printing from iPad, iPhone, Netbooks, etc.